HeyyBox Reviews

HeyyBox has an overall rating of 4.1 based on 16 reviews. Customer feedback on HeyyBox is mixed: HeyyBox reviewers highlight positive aspects like user-friendly interface, diverse product selection, competitive pricing, which strongly appeal to tech-savvy shoppers looking for convenience and variety. However, HeyyBox is often criticized for its slow customer service response, occasional shipping delays, limited payment options.

4.1/5.0

16 reviews

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All HeyyBox Reviews (16)
AliceHarvey
February 19, 2023
"Awesome Quality"
These folks create fantastic cases that are top-notch, well-crafted, and fit snugly to safeguard your phone. I did run into a small issue, though; I ordered two cases and one was incorrect. I reached out to them, and they were super responsive, sending me the right one and even letting me keep the wrong case as a little gift to apologize. I'd totally recommend them. Keep doing what you’re doing!
JarRuiz
February 13, 2023
"A company that truly values its customers"
I bought 2 phone cases from Heyybox, and I ran into a problem with one because the connection port just wasn’t working right. I reached out to the company, and they were super nice, quick to reply, and made everything so easy. They sent me a new phone case without any fuss and even threw in some extra goodies with it. My experience with them was one of the best, and I can’t recommend this company enough. They’ve definitely earned a lifelong customer with their fantastic service and awesome products! Can’t wait to shop with them again!
ticklishrabbit433
February 03, 2023
"No Item, No Response"
I placed my order on January 19. On the 25th, I was told there was a holiday and that my package would be sent out by the 28th. Now it's February 2, and there's been no update or shipment. Responses have taken 2-3 days to come through.

Update: I requested a refund on February 3 through Afteray and Heyybox. I received it the very next day. Not sure which method worked, but I'm just happy to have my cash back.
smallwolf875
January 07, 2023
"Confused by the Negative Reviews"
I really can’t wrap my head around all the nasty reviews I’ve seen. Their service is top-notch! I ordered two cases during a buy-one-get-one deal, and when I messed up my shipping address, I shot them an email. They got back to me in less than a day, saying it was no biggie and they’d sort it out. My order arrived right on time, considering it had to travel across the country, and it works perfectly. The lights turn off whenever I tap my phone, play music, or make any noise. Plus, the artwork on the case is just stunning!
Olivia.Barnett
December 29, 2022
"I ordered 2 cases and they still haven't arrived..."
I ordered 2 cases and they still haven't arrived. They reached an address in my state, but not in my city. It's pretty disappointing.
chautziew88
December 28, 2022
"It is what it is"
After a lot of back and forth, I finally got my refund. I never got the product and couldn’t get any help on that front, but at least they were kind enough to give me my money back.
Jaimie30
November 23, 2022
"Charging Case Issues"
I bought a couple of phone cases, and they arrived looking fantastic, the artwork is really nice. However, I've run into a snag with the charger; it doesn’t fit into a wall outlet or USB (I have an iPhone). I reached out for assistance, but nobody responded. Also, I thought the lights were meant to light up when music is playing? Mine don’t seem to do that.
Kinha2000
October 14, 2022
"Great Quality, Minor Issue"
I'm really blown away by how sturdy and well-crafted the case is, plus the artwork is top-notch. I'd rate it a full 5 stars, but there's a tiny section that doesn't light up. I suspect it might be because my phone is a Samsung S21 Ultra, which has a bunch of cameras. I got the Sukuna case, and the upper left part of his face near the cameras doesn't illuminate, making it look a bit odd. Not sure if I'll even use the LED feature, but honestly, I'm thrilled with the case just for the art! Also, I had no problems with delivery or tracking like some folks mentioned. It arrived in the UK in just 8 days after I ordered it.
Tanya
September 18, 2022
"Awesome!.... But..."
I'm really into the artwork, but I've got a little issue. My Goth Mikasa case appears to have lights only at the bottom. Plus, it only illuminates when you give it a tap. Not sure if that's how it's supposed to work or what.
angrygorilla154
July 14, 2022
"I goofed my order and picked the..."
I goofed my order and picked the wrong size for my iPhone case. The support team was super helpful and really came through for me. They not only provided an 80% refund but also offered a 40% discount for a new case in the correct size. :)
ClintonByrd
June 24, 2022
"Charger Cable Issues - Resolved"
The case arrived in a decent timeframe, but the charger included doesn’t fit into the wall socket and lacks a USB option. As someone who uses an iPhone, receiving a magnetic charger with an Android adapter is a major letdown. I’ll have to order new cables to check if the product performs as promised. 🤨 Edit: The company sent me a replacement data cable, and it works like a charm! Appreciate the follow-up. It’d be great if there was a way for users to choose their preferred cable before shipping in the future. Thanks again! 👍
Bigal41018
June 23, 2022
"The site has a great appearance"
The site has a great appearance. I've only come across such bright covers on aliexpress, but over there, you gotta wait for ages. Here, they mentioned that shipping would be around 5 days post-order. Still, I wish they had a wider selection of items from various anime genres.
Terrence.Robinson
June 22, 2022
"The RGB lights look great on the case!"
The RGB lights look great on the case, and it fits perfectly with my phone. The magnetic connection is simple to use, but it could use a bit more strength if that's doable. Overall, this product is fantastic—I absolutely love it!!
April.Robertson
June 21, 2022
"My Experience on the Site"
As soon as I checked out the site, the first thing that caught my eye was a Cyberpunk-themed case featured on the main banner, and I was instantly drawn to it. Plus, there's an option to sign up with your email for a 10% discount on your initial purchase. I went ahead and filled out the payment form for my items, and then they reached out to me to go over the delivery specifics.
ticklishswan243
June 18, 2022
"Anime Phone Cases Are Awesome!"
I'm really into these products! I ordered three and they arrived in just a week. The way the lights sync with the music or any sounds from my phone is just fantastic. I'm looking forward to seeing more artwork or anime designs on these cases. I had an issue with one case not functioning right, so I reached out to heyybox on Facebook. They responded quickly during their business hours and helped me sort out the problem. Now, I'm totally happy with my purchase. Their customer service is top-notch!

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